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A CONTEMPORARY TEAM APPROACH TO MANAGING CONFLICT

PADDY BRIGGS & DEBBIE PREISSL

Workplace conflict impacts the whole office and often creates consequences that can be felt by your patients.  In addition to the common conflicts we face, there are new and emerging challenges which encompass generational and cultural differences  In this dynamic program designed for the entire dental team, you will be fully engaged in realistic dental practice scenarios where you will gain insight into concepts and practices of contemporary conflict resolution and problem solving.  Learn how to negotiate and apply proven techniques that will build an environment of cooperation and balance within your dental practice.

Objectives:

• Understand conflict, how it develops & impacts the dental practic
• Identify conflicts, triggers & issues you & your team face
• Understand personality & generational differences & their profound effects
• Identify & learn effective training techniques for problem solving
• Recognize individual conflict management styles
• Learn how to creatively negotiate & apply proactive responses & strategies
• Discover conflict resolution policies you can’t live without

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